18 select Huduma Centers will from Monday extend their operating hours from 7:00 am to 7:00 pm from the previous 8 am to 5 pm.
The 18 centres around the country include Nairobi-GPO, City Square, Makadara, Kibra, Eastleigh, Kiambu, Thika, Nakuru, Eldoret, Nyeri, Embu, Meru, Laikipia, Kisii, Kitale, Kericho, Kakamega, Kisumu and Mombasa.
According to the Ministry of Public Service, Gender and Affirmative Action Cabinet Secretary Aisha Jumwa, only specific desks will be operational during the extended hours at the aforementioned Huduma Centers.
The desks include police abstracts, duplicate national identity cards, birth & death certificates, certificates of good conduct, NHIF, KRA, NSSF, HELB, NTSA and all online government services through the Huduma cyber cafe.
Additionally, the Huduma Contact Centres have also extended operational hours from 7:00am to 9:00pm.
“The extension of the call center is to assist citizens via call on enquiries, booking of appointments and general Public Service information while seeking services,” said Jumwa.
Thus far, the extension is serving at least 2,000 customers daily from 1,000 served previously as citizens are able to be supported via call beyond the 8am to 5pm working hours.
On 31st October, Jumwa committed to undertake six interventions to advance Public Service Delivery and Transformation through the Huduma Kenya Service Delivery Program (Huduma Kenya).
As such, one of the promises was the extension of working hours in select Huduma Centers in order to enhance convenience in access to Public Services.