Jubilee Insurance Group has bagged two awards at the Consumer Choice Awards Kenya 2024.
Jubilee Life Insurance and Jubilee Health Insurance were recognized as the Most Convenient Life and Health insurance companies in customer service in the country.
Speaking during the ceremony, Jubilee Insurance Group Head of Customer Experience Joel Maina said efficient customer service plays a pivotal role in shaping a company’s reputation, fostering customer loyalty and driving sustainable growth.
Maina further emphasized the critical role of customer service in driving business success.
“We are truly honored to receive these accolades, which serves as a testament to our relentless pursuit of excellence in customer service. At Jubilee Insurance, exceptional service is a fundamental ethos ingrained in every aspect of our operations. These awards are a confirmation of our customer’s confidence and satisfaction in the company’s quality of service,” said Joel.
The Consumer Choice Awards acknowledges companies that demonstrate excellence in meeting and exceeding customer expectations, setting benchmarks for industry standards.
The nomination process included a consumer voting system and a rigorous assessment based on a company’s innovation, service quality and overall customer satisfaction.
