Kenya’s Special Economic Zones are coming of age, with an increasing number of new entrants within the last two years signalling a renewed investor confidence in the country.
Recently, global customer acquisition and engagement firm CCI announced that it will be tapping into a new contact centre at Eneo in Tatu City SEZ, to expand its local operations.
This comes weeks after President William Ruto welcomed a Japanese automotive dealer to the Naivasha SEZ, and a German manufacturing firm to the Tatu City SEZ some time in February.
The CCI contact centre, developed by real estate firm Gateway Real Estate Africa, will provide business process outsourcing that supports the whole customer lifecycle in both traditional voice interactions as well as digital.
“In addition to large floor plates for flexible call centre operations, the Grade A office tower will incorporate training facilities and a career centre to welcome new employees,” said Rishi Jatania – Chief Executive Officer, CCI Kenya GREA has collaborated with BuildHer, an organization that equips disadvantaged women with construction skills, to develop the project.
Head of Development and Construction at GREA Pumi Lukhele, said that the construction industry is one of the industries that is creating the highest number of jobs currently, therefore, women should not be excluded from participating in this sector.
“It is an unfamiliar environment for many women, but just being able to see other women participate in this field, with their male counterparts encouraging them to sharpen their skills, can be very rewarding for the women,” posed Pumi.
The Eneo mixed use development, comprising 27,524 square metres of total office and retail space, incorporates sustainability elements such as eco conscious designs and natural lighting to mitigate environmental risks as well as drive up demand.
“The building has been developed using a design that connects it as well as its occupants to the nature around them, thus ensuring that the biodiversity is maintained and if it is lost, then it is restored,” posed Pumi.
