The Government will prioritize advanced technological solutions to streamline customs and immigration processes at Jomo Kenyatta International Airport (JKIA) by adopting automation and digitalization.
The aim is to reduce paperwork, expedite processing, and ensure smoother travel experiences for both domestic and international passengers.
In a statement, this follows the roll-out of a plan designed to deliver seamless, efficient, and respectful service to travelers arriving and departing from the country through the facility where government has adopted a whole-of-government approach to transform passenger experience.
The reforms reflect the Government’s commitment to improve the facility to world-class standards, creating an enhanced, welcoming environment aligned with the highest benchmarks of international airport management.
The reforms are designed to create an environment that aligns with international standards, reinforcing Kenya’s position as a premier regional gateway and a top destination for travellers.
Acknowledging feedback from travellers, the Government has committed to improving customs and entry protocols to minimize wait times and reduce potential inconveniences.
These updates aim to provide a seamless arrival and departure process while maintaining effective border controls.
Travelers will benefit from clear, accessible information on customs duties and taxes, ensuring transparency and fairness between passengers and officials.
“The goal is to reduce waiting time, minimize any potential inconveniences, and strengthen Kenya’s reputation as a welcoming destination, while maintaining effective border controls.” Read the statement.
Beyond customs improvements, the reforms will prioritize security and comfort in restricted airport areas, including VIP lounges.
Access to these secure zones will be managed according to strict policies, ensuring that only authorized personnel operate within these areas.
This approach will help maintain the integrity of JKIA’s restricted spaces, creating a more comfortable and safe environment for all travellers.
To further elevate the passenger experience, the Government has pledged to improve customer service at JKIA across all touchpoints. All officials will undergo continuous customer service training to uphold high standards of professionalism and courtesy, enhancing Kenya’s reputation as a warm and welcoming destination.
This training will ensure that each interaction at JKIA reflects the nation’s commitment to hospitality.
By enhancing service, security, and efficiency, Kenya aims to strengthen its “Magical Kenya” brand, welcoming travellers with professionalism and efficiency while safeguarding the nation’s borders.
“These measures highlight the government’s commitment to positioning JKIA as a world-class gateway to Kenya and a leading regional aviation hub. As a premier tourism destination, Kenya is poised to further enhance visitors’ experiences of the “Magical Kenya” brand.” The statement read.
Adding that: “Through these reforms, we reaffirm our commitment to service excellence, welcoming travelers with efficiency and professionalism, while safeguarding the integrity of our borders.”
